Shipping Policy

Vitafor Europe is committed to ensuring that your orders are processed and delivered efficiently and securely, within the available operational conditions.

Shipments to the United Kingdom (UK) and non-EU countries:

  • Orders shipped to destinations outside the European Union, including the United Kingdom, may be subject to customs duties, import taxes, local VAT or other charges defined by the authorities of the destination country.
  • All referred charges are the sole responsibility of the customer, are not included in the order value or shipping cost, and may be charged at the time of delivery or customs clearance.
  • Vitafor Europe assumes no responsibility for delays, retentions, inspections or customs procedures.
  • In case of refusal to pay due fees, lack of customs clearance, or failure to collect the order, it may be returned, destroyed, or abandoned by the competent entities, with no guarantee of any refund of amounts paid, including shipping costs, fees, or additional charges.

  1. Delivery:

    • Delivery Areas: We deliver to Portugal, other European Union countries, the United Kingdom, and other international destinations, subject to logistics availability and acceptance by carriers.
    • Delivery Times: Deliveries are made within an estimated period of 3 to 15 business days after payment confirmation. This period is merely indicative and may vary depending on the carrier, destination, order volume, or external circumstances. Vitafor Europe does not guarantee delivery times or assume responsibility for delays arising from external factors, including, but not limited to, carriers, strikes, weather conditions, operational constraints, logistical failures, or customs procedures.
    • Free shipping is available under promotional campaigns currently active on the website, and may be changed, suspended, or canceled at any time without prior notice. Applicable to mainland Portugal and peninsular Spain, unless otherwise indicated. For more information or specific conditions, please contact our Customer Support.

  2. Shipping Costs:

    • Cost Calculation: Shipping costs are calculated based on the weight, volume, and destination of the order, and are presented before completing the purchase.
    • Any additional costs resulting from failed delivery attempts, incorrect or incomplete addresses, redirection, storage, or reshipment may be charged to the customer.

  3. Order Tracking:

    • Tracking Information: After dispatch, a tracking code will be provided. From that moment, tracking and receipt of the order become the customer's responsibility.
    • Processing during Holidays and Weekends: Orders placed outside business days will be processed on the next business day.

Delivery Schedule:

  • Extended Hours: Deliveries can be made by Correos Express, DHL, GLS or CTT, between 9 am and 7 pm, which may vary depending on the carrier and geographical area.

Failed Delivery and Returns Policy:

  • Delivery Attempts: Delivery attempts will be made to the indicated address. If delivery is not possible, the order may be routed for pickup, returned to the sender, or handled according to the carrier's policies.
  • Responsibility for Incorrect Information: The customer is fully responsible for the truthfulness and accuracy of the information provided. Incorrect information may result in delays, additional costs, or inability to deliver, and Vitafor Europe is not responsible for such occurrences.
  • After dispatch, Vitafor Europe is not responsible for loss, misplacement, delays, or damages caused by carriers, without prejudice to the legally applicable consumer rights.

Vitafor Europe reserves the right to change, update, or modify this shipping policy at any time, without prior notice, with the changes applicable to orders placed after their publication.